PRIVACY POLICY

We are committed to the secure handling and ethical use of your personal information, prioritizing your trust and data privacy.

This Privacy Policy explains how Laundroexpress, which operates under Croatian law, handles and protects your personal data collected through our website, services, and self-service laundromat locations.

By using our services, you confirm that you have read, understood, and agreed to the collection and use of your personal data as outlined in this Policy, in compliance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679).

1. Data Controller Information

The entity responsible for the processing of your personal data is:

2. Information We Collect

We collect information that falls into the following main categories:

A. Information You Provide Directly (Online and Physical)

  • Contact Data: When you use our contact form or subscribe to our newsletter, we collect your Name, Email Address, and Phone Number to respond to your queries or send marketing communications (with consent).
  • Payment Data: When you purchase or top-up a Client Card at the payment terminal in our physical locations, we process payment details. LAUNDROMAT does not store sensitive credit card information; payment processing is handled securely by certified third-party payment processors.

B. Information Collected Automatically (Website Use)

  • Technical Data: We automatically record information about your device and how you interact with our website, including your IP address, browser type, operating system, and the duration and pages viewed for statistical and diagnostic purposes.
  • Location Data: We may use your IP address to determine your general location to show you the nearest LAUNDROMAT facility.

C. Data Collected at Physical Locations

  • Video Surveillance Data: Our laundromat locations are monitored by CCTV (Closed-Circuit Television) systems to ensure the safety and security of our customers, property, and equipment. We collect video images which are stored securely for a limited period.

3. Legal Basis and Purpose of Processing

We process your personal data based on the legal grounds and for the specific purposes outlined below:

A. Execution of a Contract

We process data that is strictly necessary for the execution of the contract with you. This includes using your data to provide our self-service washing and drying services, to process payments and top-ups for your Client Card, and to manage the overall contractual relationship between you and LAUNDROMAT.

B. Legitimate Interest

We rely on our legitimate business interests to process data for several key functions. This includes ensuring the overall functionality and security of our website and our physical facilities (e.g., CCTV footage for property protection), responding effectively to all customer inquiries and support requests, and conducting internal statistical analysis to continually measure and improve the quality of our services.

C. Consent

We process your personal data based on your specific consent primarily for marketing purposes. This includes sending you newsletters, promotional offers, and updates about our services. Consent is also required for the use of non-essential cookies on our website. You have the right to withdraw your consent at any time by contacting us directly at [email protected].

4. Data Sharing and Disclosure

We will not sell, rent, or lease your personal data to third parties. We may share your data only with the following categories of recipients:

  • Service Providers: Third-party partners who provide services on our behalf, such as IT hosting, payment processing providers (for card top-ups), and website analytics services.
  • Legal Compliance: When required by Croatian law or judicial process, or to protect our rights, property, or safety, or that of our customers or the public.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements under Croatian law:

  • Contact/Marketing Data: Until you withdraw your consent or after a period of inactivity (e.g., 3 years from the last interaction).
  • Video Surveillance Data: Footage is typically stored for a maximum of 30 days, except where retention is necessary for the investigation of an incident or legal matter.

6. Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

  • Right of Access
  • Right to Rectification
  • Right to Erasure (“Right to be forgotten”)
  • Right to Restrict Processing
  • Right to Object to Processing
  • Right to Data Portability
  • Right to Lodge a Complaint: The right to complain to a supervisory authority, such as the Croatian Personal Data Protection Agency (AZOP).

To exercise any of these rights, please contact us at [email protected].

7. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be posted on our website.