FREQUENTLY ASKED QUESTIONS
If you’ve never used a self-service laundry before, don’t worry. We’ve put together a quick list of answers to help you wash your clothes quickly and easily.
THE WASHING PROCESS
No, you don’t need to bring anything from home. Professional, eco-friendly detergent and fabric softener are already included in the price. Our machines automatically dose the exact right amount for each cycle, so you don’t have to worry about a thing.
Absolutely. We have heavy-duty, high-capacity machines that can handle up to 20 kg of laundry in a single load. This is perfect for washing large items that simply don’t fit in a standard home washing machine or could easily damage it.
Yes, they are designed to protect your garments. Our large-capacity drums give your clothes plenty of room to tumble and move, which means they get a deep clean without excessive wear or friction.
Yes, that’s the beauty of it. You can wash your whites, darks, and a bulky duvet all at once in separate machines, saving you hours compared to doing load after load at home.
Yes, you have full control. You can select the optimal temperature for your specific fabrics directly on the machine’s control panel, ensuring your clothes are protected.
Hygiene is a top priority for us. Before you load your clothes, you have the option to run a free sanitization cycle on the machine. This guarantees that the space is perfectly clean before your clothes go in.
THE DRYING PROCESS
Of course! Drying wet clothes at home can take days and drastically increases the humidity in your house, which can lead to mold. You can just bring your wet laundry to us and use our industrial dryers to get your clothes soft and ready to wear in minutes.
Most of the time, no. Because our drums are so large, the clothes have plenty of room to tumble freely. If you fold them as soon as the cycle ends, it significantly reduces wrinkles
Yes, it is much more affordable. For instance, you can easily wash and dry two large duvets together in our 20kg machine, which costs significantly less than paying per individual item at a traditional dry cleaner.
TIME & CONVENIENCE
It’s incredibly fast. Typically, a full cycle (washing and drying) takes just about 45 minutes. You can have your entire week’s laundry done in under an hour.
Not at all. Because our locations are conveniently placed near major shopping centers, you can grab a coffee, read a book, or finish your daily grocery shopping while the machines do the work.
Yes. The machines lock securely while running, and our locations are video-monitored for your peace of mind. You can safely go run errands.
It is designed to be as simple as possible. You just place your clothes in an available machine, go to the payment terminal, select your machine’s number, choose your program, and pay. The machine adds the detergent automatically and does all the work for you.
No reservations are needed. It’s a fully self-service system, so you just walk in and use any available machine whenever it fits your schedule.
PAYMENTS & CLIENT CARD
You pay directly at the central payment terminal inside the location. We highly recommend getting a Laundromat Client Card right there at the terminal, as it automatically gives you a 10% discount on every wash and dry.
No, it’s highly flexible. You can use your loaded credit whenever you want, without limits or complicated conditions.
Yes, our central payment terminal accepts both cash and contactless card/phone payments for your convenience.
STILL HAVE QUESTIONS?
If you don’t see the answer to your question here, we are here to help. Don’t hesitate to reach out!
